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If you are going to lie, then at least be consistent

Since Monday, the Paines have been living in London. We have rented an apartment near to the hospital Mrs P. must visit two days a week, three weeks out of four, for the foreseeable future. She was admitted as an in-patient on Tuesday and we are now waiting for her to be discharged to my tender care. It's good to be a 10 minute walk away from her, if rather odd to be living in the country I left in 1992.

In between hospital visits, I have been trying to make the place comfortable for when she comes home. Amazon guaranteed delivery this morning of a TV I ordered to amuse her while she recuperates. When the deadline passed I checked the online tracking and was surprised to find the courier claimed to have attempted delivery at 0824. I was here and no-one rang. The porters had seen no-one. No contact card was left for me to arrange "redelivery". I received another parcel without problems at 0845. This made no sense.

I called Amazon. The couriers told them they hadn't left a card because they couldn't gain access at all. To a portered building?  How odd. I wasn't happy with the suggested "redelivery" next Tuesday so Amazon agreed to cancel the order. A lady with a nice North American accent said they would refund me once the courier redelivered to them. I said that - given the amazing speed of the courier's vans - that should be quick. She sounded puzzled but called back within ten minutes. Her manager (presumably more familiar with UK geography) had authorised an immediate refund when she showed him the tracking details (pasted below). Well done, Amazon. Shame on you, courier man.

The delivery driver must be quite honest really. Such inept lying suggests little practice. I hope he enjoys the extra leisure he's wangled this Easter weekend. I suspect, if Amazon has anything to do with it, he'll have a lot more leisure soon. Meanwhile, I am off to carry a TV home from Ken High before heading off to the hospital.

Happy Easter all.


Date Time Location Event Details
23 April 2011 08:24:00 AM London GB Held by carrier - customer to arrange delivery
23 April 2011 08:24:00 AM London GB Delivery attempted
23 April 2011 07:11:00 AM Scunthorpe South Humberside GB Out for delivery




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I know you are showering Mrs. P with love, which is truly the best medicine you can give her. My heart and prayers go out to you both.

I second the motion that she should have her own iPad2. If only for allowing Facetime calls when she is having a rough night.

Take care.


Well I shall keep my fingers crossed that Mrs P is well enough to go on the wonderful trip you have planned for her. It surely is an incentive to get well quickly. Oh and I think she deserves her own iPad2. :)

Suboptimal Planet

Happy Easter to you and all your family. I'm sorry that Mrs P. must face these treatments, but I hope they go well.


My very best wishes to Mrs P.


Our best wishes are with you all.

Good luck.


Thank you very much.


Thank you, JMB. Happy Easter to you and the Old Scientist too. Mrs P will have an iPad soon (when my iPad 2 is delivered). Our family operates on a technical trickle down principle (more of a gush down really, given how fast Apple updates its products).

We are hoping she will be well enough to make the journey we booked to Venice on the Orient Express in less than two weeks' time. The idea was to cheer her up during the next gap in her treatments, but of course we didn't know then that she would face last Tuesday's operation - or than an infection would delay her recovery from it.

The cancellation date having passed, it looks like we may have wasted our money, but she's a strong woman and hope springs eternal. Her nurse is much taken with the idea and keeps saying "we are taking that trip" in an endearing way.


Happy Easter to you Tom and to Mrs P and the Misses P. Hope there's something decent to watch on TV after all this effort. :)

Amazon has a very good reputation for service on this continent and I can attest to that myself.

Recently I ordered a book for my grandchild's birthday and on arrival my daughter noticed the invoice cost of $16.99 and the sticker on the book $12.99 did not agree. She phoned customer service and not only did they agree to a refund but the book had been reduced to $10 on the website since I had ordered it and they refunded $6.99 plus tax to my account.

Of course they are making a fortune on their ebook sales which are "price fixed" and I am pretty disgusted by that scene.

I hope you bought Mrs P an iPad for her entertainment. I am still looking longingly but not quite forking over my money just yet.

Mac the Knife

Sorry to hear of Mrs. Paine's tribulations, sincere good wishes for a favourable outcome sooner rather than later...

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